Support

We have a team on hand to help, get in touch!


Discord

Join our Discord server! Our Discord is a great place to recieve community support, ColourNodes support and enjoy conversation!

Join Discord

Support Ticket

Our official support method, submit a support ticket to the relevant department and we will be able to best assist with your query!

Submit Ticket

Knowledgebase

Our knowledgebase is a great resource for self-service support, if there is anything you would like to see added, please suggest it to us!

View Knowledgebase


What support can I get on Discord?

The ColourNodes Discord server is primarily for community support and general conversation! Whilst Discord is not an official method of support for us, online and avaliable staff members will always try and assist!



How fast is your support?

Our support team is across multiple time zones to give the best coverage, we always try and respond prompty. Customer service and support is a huge priority for us, we want every customer to remain a satisfied customer!

Can I pay for priority support?

No, we don't believe in offering the ability for an individual to buy priority support. We respond to support tickets using a combination of the priority and how long it has been waiting as this gives a much better overall support service for all clients.